Baked to order
Refunds & Cancellation
Last updated 17 Jul 2026
MELTED desserts are baked fresh on your order day. That means we cannot treat orders like shelf-stock fashion returns. This policy applies to Razorpay (online) and Cash on Delivery (COD) alike.
01
When you can cancel
Full cancellation and refund are available only while your order status is Received — before Baking starts. Once the kitchen advances the order to Baking (or later stages), cancellation is no longer available.
02
After baking starts
No cancellation. Refunds after this point are only for clear fulfilment errors: • Wrong item delivered • Missing item • Other clear fulfilment mistake attributable to us Contact us within 24 hours of delivery, with a photo where relevant. We will review kitchen records and resolve fairly.
03
How refunds are paid
• Razorpay / online: after we approve a refund, we process it to the original payment method. Banks typically reflect it within 5–7 business days. • COD: if you paid cash on delivery and a refund is due, we will arrange a refund via a method we agree with you (for example UPI transfer) after approval. There is no self-serve cancel button in the app yet — message us on Instagram @MELTED_BAKEHOUSE or email hello@themeltedbakehouse.com with your order ID.
04
What we do not refund
Change of mind after Baking starts, taste preference, late delivery caused solely by third-party courier after the order left the kitchen (we will still help where we can), or orders you accepted without raising a fulfilment issue in time.
05
Contact
Email: hello@themeltedbakehouse.com Phone: +91 9137714239 Instagram: @MELTED_BAKEHOUSE (https://instagram.com/melted_bakehouse) Address: B 202 Aditya Apartment, Above Banana Leaf restaurant, Chikuwadi, Borivali West, Greater Mumbai, Maharashtra 400092